Welcome to Flowers Berkhamsted’s online flower delivery service. These Terms & Conditions outline the rights, responsibilities, and obligations between Flowers Berkhamsted ("we", "us", "our") and customers ("you", "your") relating to the purchase and delivery of flowers and related products ordered via our website. By placing an order on the Flowers Berkhamsted online store, you agree to comply with and be bound by these Terms & Conditions.
Please carefully read these terms before placing an order. These conditions apply to all orders placed by customers based in Berkhamsted and the surrounding areas and should be reviewed each time you make a purchase, as they may be updated periodically.
To order flowers or gifts from Flowers Berkhamsted, browse our online catalog and add desired items to your virtual shopping basket. You may review your selections before proceeding to checkout. You must ensure all recipient and delivery details are accurate and complete at the time of order submission. Once you submit an order and receive an on-screen order confirmation, a contract between you and Flowers Berkhamsted is formed, contingent on our final acceptance and availability.
If, for any reason, we are unable to accept your order (for example, due to stock unavailability or delivery limitations), you will be notified promptly, and any payment made in respect of that order will be refunded in full to the original payment method. Flowers Berkhamsted reserves the right to decline or cancel an order at any time in the interest of service integrity or to comply with relevant legal or regulatory obligations.
We strive to ensure that all flowers, plants, and products are accurately described and presented on our website. However, since fresh flowers are subject to seasonal availability, there may be instances where substitutions are necessary. Any substitutions will closely match the type, colour, and value of the original selection. Should a significant substitution be required, we will attempt to contact you for approval; where this is not possible, we reserve the right to proceed with an appropriate substitute to ensure timely delivery.
All images displayed on our website are for illustrative purposes only, and slight variations in colour, size, or arrangement may occur. Vase, basket, or accessory items may vary subject to availability but will always be of equal value and quality.
All prices displayed on the Flowers Berkhamsted website are in GBP (£) and inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated prior to order submission. We reserve the right to change prices at any time, but such changes will not affect orders for which payment has already been received and a confirmation issued.
Payment must be made in full at the time of ordering using accepted payment methods as indicated at checkout. By providing your payment details, you confirm that you are authorised to use the provided card or account. Your order will only proceed to dispatch after full payment is confirmed. All card payments are processed securely using reputable payment gateways, and we do not retain your payment card details after the transaction is completed.
Flowers Berkhamsted offers delivery to Berkhamsted and surrounding areas. Before confirming your order, please check that your delivery postcode is within our service range. You may specify a preferred delivery date during the online checkout process. While we make every effort to fulfil deliveries on your preferred date, exact timing cannot be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, or Christmas.
For successful delivery, it is your responsibility to ensure that recipient and address details are accurate and that someone will be available at the address to receive the flowers. If no one is present, our drivers may, at their discretion, leave the flowers in a safe place, with a neighbour, or return them to our shop for subsequent delivery. Flowers Berkhamsted will not be held liable for late, refused, or non-delivery due to incorrect or incomplete information supplied by the customer, or where it is not possible to safely deliver the flowers as instructed.
You may cancel or amend your order, provided that notice is given at least 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us using the contact options provided on our website. Orders already prepared, dispatched, or delivered are not eligible for cancellation, although we will endeavour to accommodate reasonable requests where feasible.
If a cancellation request is accepted within the permitted timeframe, we will issue a full refund to your original payment method. For perishable goods such as flowers, cancellations cannot be accepted after the bouquet has been created or the delivery initiated. Custom arrangements and special orders may be subject to different terms, and you will be notified of these at the time of ordering.
We are committed to offering fresh, high-quality flowers and excellent customer service. If you are not satisfied with the condition of the products received, please notify us within 24 hours of delivery, including photographic evidence if possible. Where an item is proven to be defective or not as ordered, we will offer replacement, re-delivery, or a full refund at our discretion.
Due to the perishable nature of our products, we do not offer returns unless a product is faulty or not as described. Any refund will be made solely to the purchaser’s original payment method and may take several days to process, subject to the procedures of your payment provider.
To the maximum extent permitted by law, Flowers Berkhamsted shall not be liable for any direct, indirect, or consequential losses, including but not limited to loss of profits, reputation or goodwill, arising out of or in connection with your use of our online service or delays/non-delivery due to circumstances beyond our reasonable control (including, but not limited to, severe weather, road closures, supply chain interruption, or other force majeure events).
Our total liability in respect of any order, whether in contract, tort or otherwise, shall be limited to the amount paid by you for that order. Nothing in these Terms & Conditions shall exclude or restrict liability for death or personal injury resulting from our negligence, or for any other liability that cannot be limited by law.
All content available on the Flowers Berkhamsted website, including text, imagery, graphics, logos, and product descriptions, remain the intellectual property of Flowers Berkhamsted or our licensors. No part of our website may be copied, reproduced or used for commercial purposes without our prior written consent.
Your privacy is important to us. All personal data collected in connection with your order will be processed in accordance with our Privacy Policy and relevant UK data protection laws. We only collect, store, and use your information for order processing, communication and, with your permission, marketing purposes. We will not share your data with third parties except as necessary to fulfil your order or where required by law.
We aim to ensure your experience with Flowers Berkhamsted is positive and professional. If you feel dissatisfied with any aspect of our products or service, please contact us using the details provided on our website. We will endeavour to resolve all complaints promptly and fairly.
These Terms & Conditions and any contracts for the sale of goods or services entered into via the Flowers Berkhamsted website are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts for the resolution of any disputes arising from or relating to your use of our services or these Terms & Conditions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision herein does not constitute a waiver of such right or provision.
Flowers Berkhamsted reserves the right to amend or update these Terms & Conditions at any time to reflect changes in our services, regulatory requirements, or other reasons. Any such changes will be effective immediately upon posting on our website, and it is your responsibility to review these from time to time before placing an order.
These Terms & Conditions apply to all customers ordering flower delivery within Berkhamsted and the surrounding areas serviced by Flowers Berkhamsted. If you are unsure whether your address is eligible for our delivery service, please check the information on our website prior to ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Berkhamsted, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Berkhamsted.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
